Current Opportunities

Are you looking for a challenging and rewarding Opportunity?
Teachers Savings and Loan Society Limited, a leading Savings and Loan Society with over 56,000 members throughout Papua New Guinea, invites applications for the following positions:


Position: IT Service Desk Analyst

We are seeking to recruit an IT Service Desk Analyst for our Information Technology Department. Reporting to the Manager – IT Service Desk, the successful incumbent will be responsible for providing first level end-user support, evaluating and resolving the issues relating to IT Equipment or applications; and by building and maintaining the Service Request and Incident Management tool to improve the incident management process.

Key Accountabilities:

  • Supporting the implementation of identified strategic application projects where required.
  • Performing root cause analysis of function and technical issues.
  • Coordinating the troubleshooting and the support calls with external providers.
  • Proactively monitor application incidents and service request through TISA Groups IT Ticketing System – Manage Engine & Service Desk Plus.
  • Reviewing all outstanding tickets in ticketing system against SLA’s and perform daily follow ups to resolve and close tickets.
  • Escalate incidents within SLAs with external providers where and when necessary
  • Coordinating the development of technical documentations and control.
  • Proactively review desktop software licenses and usage.
  • Work with a change control policy on any changes
  • Execute duties in accordance with ITIL framework guidelines
  • Work with the Manager, IT Service Desk and support Disaster Recovery plans implementations
  • Make recommendations to the Manager, IT Service Desk on budget items
  • Make recommendations to the Manager, IT Service Desk for improving internal controls and processes
  • Stay abreast of latest technology and work with Manager, IT Service Desk on potential upgrades
  • Performing and supporting other tasks as identified by the Manager, IT Service Desk and Head of IT
  • Will also contribute to the planning and implementation of improving efficiency and effectiveness of End-User Support and supporting the overall IT Strategy of the organization

Qualification and Experience:

  • Tertiary Qualification in Information Technology & Computer Science
  • Certification in ITIL Foundation is desirable
  • Strong technology analytical and design skills
  • In depth understanding of IT Networking and Active Directory
  • Demonstrated ability to manage a day to day service desk in a banking and finance environment
  • Ability to manage, implement, configure and maintain Microsoft Desktops
  • An understanding of the interaction of desktops and the Microsoft Active Directory
  • A high competency in Microsoft Outlook and other Microsoft Office products and Collaboration Tools
  • Ability to configure desktop peripherals such as printers, screens, scanners, wireless networks, modems and cabling
  • Ability to troubleshoot hardware faults in desktops, laptops and printers
  • An understanding of the internet and its place as a tool in TISA
  • Demonstrated excellent written and oral communication
  • Demonstrated reliability, integrity, customer facing skills and punctuality
  • Have an understanding of the need for disaster recovery
  • A working knowledge of CoBIT and ITIL frameworks, preferably holding some certification in one or both
  • Excellent cybersecurity awareness

    If interested, please submit your Expression of Interest, Updated Resume, copies of your Educational Qualification, References, valid Police Clearance and Medical Report to;

The Head of Human Resources
Teachers Savings & Loans Society

PO Box 319, Waigani National Capital District

Email: TISA.Recruitment@tisa.com.pg

Only shortlisted applicants will be contacted

Applications close at 4pm, Friday, 30 September 2022

 


 

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