Current Opportunities

Are you looking for a challenging and rewarding Opportunity?
Teachers Savings and Loan Society Limited, a leading Savings and Loan Society with over 56,000 members throughout Papua New Guinea, invites applications for the following positions:

Position: IT Service Desk Analyst

We are seeking to recruit an IT Service Desk Analyst for our Information Technology Department. Reporting to the Manager – IT Service Desk, the successful incumbent will be responsible for providing first level end-user support, evaluating and resolving the issues relating to IT Equipment or applications; and by building and maintaining the Service Request and Incident Management tool to improve the incident management process.

Key Accountabilities:

  • Supporting the implementation of identified strategic application projects where required.
  • Performing root cause analysis of function and technical issues.
  • Coordinating the troubleshooting and the support calls with external providers.
  • Proactively monitor application incidents and service request through TISA Groups IT Ticketing System – Manage Engine & Service Desk Plus.
  • Reviewing all outstanding tickets in ticketing system against SLA’s and perform daily follow ups to resolve and close tickets.
  • Escalate incidents within SLAs with external providers where and when necessary
  • Coordinating the development of technical documentations and control.
  • Proactively review desktop software licenses and usage.
  • Work with a change control policy on any changes
  • Execute duties in accordance with ITIL framework guidelines
  • Work with the Manager, IT Service Desk and support Disaster Recovery plans implementations
  • Make recommendations to the Manager, IT Service Desk on budget items
  • Make recommendations to the Manager, IT Service Desk for improving internal controls and processes
  • Stay abreast of latest technology and work with Manager, IT Service Desk on potential upgrades
  • Performing and supporting other tasks as identified by the Manager, IT Service Desk and Head of IT
  • Will also contribute to the planning and implementation of improving efficiency and effectiveness of End-User Support and supporting the overall IT Strategy of the organization

Qualification and Experience:

  • Tertiary Qualification in Information Technology & Computer Science
  • Certification in ITIL Foundation is desirable
  • Strong technology analytical and design skills
  • In depth understanding of IT Networking and Active Directory
  • Demonstrated ability to manage a day to day service desk in a banking and finance environment
  • Ability to manage, implement, configure and maintain Microsoft Desktops
  • An understanding of the interaction of desktops and the Microsoft Active Directory
  • A high competency in Microsoft Outlook and other Microsoft Office products and Collaboration Tools
  • Ability to configure desktop peripherals such as printers, screens, scanners, wireless networks, modems and cabling
  • Ability to troubleshoot hardware faults in desktops, laptops and printers
  • An understanding of the internet and its place as a tool in TISA
  • Demonstrated excellent written and oral communication
  • Demonstrated reliability, integrity, customer facing skills and punctuality
  • Have an understanding of the need for disaster recovery
  • A working knowledge of CoBIT and ITIL frameworks, preferably holding some certification in one or both
  • Excellent cybersecurity awareness

    If interested, please submit your Expression of Interest, Updated Resume, copies of your Educational Qualification, References, valid Police Clearance and Medical Report to;

The Head of Human Resources
Teachers Savings & Loans Society

PO Box 319, Waigani National Capital District


Only shortlisted applicants will be contacted

Applications close at 4pm, Friday, 30 September 2022



Who is TISA?

Why choose us?

Send us a message